Threshold Options
- By default, Service Level Agreement Threshold Color Notifications are not enabled. To enable them for your account, please contact us at support@facilityone.com
- Thresholds can be applied on a "Global" setting, meaning the same thresholds apply to all work orders regardless of Priority
- Thresholds can be set based on the Priority of the work order, allowing specific timeframes to be set for each Priority option
How are Thresholds calculated?
- Thresholds are set in minutes, so if "Threshold 1" is 2 hours, that will be entered as 120 minutes
- The thresholds are equivalent to the age of the work order, which is how many minutes a work order has been active (i.e. not updated with the "Closed" status
- Threshold 1 is set as the amount of time a work order can remain active and be within the SLA
- Threshold 2 is set as the amount of time after which an active work order has exceeded the SLA
How are the Thresholds represented on the work orders?
- A work order with an age of 0 to "Threshold 1" will be flagged with a green bar
- A work order with an age between "Threshold 1" and "Threshold 2" will be flagged with a yellow bar
- A work order with an age greater than "Threshold 2" will be flagged with a red bar
